Case Study: Mercure Hyde Park Hotel achieves 12% higher room service revenue with Hotel Cloud

Mercure Hyde Park increased room service revenue by 12% with Hotel Cloud and Alexa

Mercure Hyde Park Hotel worked with Hotel Cloud to improve its in-room guest experience after becoming the first European hotel to adopt Alexa for Hospitality. The hotel wanted to make room service easier for guests, reduce pressure on its stretched team, and get better insight into guest requests while speeding up housekeeping and maintenance tasks.

Hotel Cloud’s Alexa for Hospitality solution integrated with its smart revenue and marketing platform to automate guest requests, provide 24/7 answers, and surface demand trends for the hotel team. As a result, Mercure Hyde Park Hotel achieved a 12% uplift in room-service revenue, a 25% reduction in calls to reception, a 20% increase in guest satisfaction, and a 30% improvement in room-service speed.

Mercure Hyde Park Hotel

Edward Wilcock

Director of Revenue