Case Study: Osa Property Management eliminates double-bookings and expands multi-channel bookings with Hostfully

How a full-service vacation rental management company used a property management platform (PMP) to handle multi-channel distribution

Osa Property Management (OPM) is a full‑service vacation rental manager based in Ojochal, Costa Rica, operating a portfolio of 15+ homes and villas. They struggled with multi‑channel distribution and operations because reservations were tracked manually in spreadsheets across Vrbo, Airbnb, Booking.com, a direct booking site and phone bookings — an error‑prone process that caused double‑bookings, inefficient staff coordination, and limited their ability to scale.

OPM migrated its portfolio to the Hostfully Property Management Platform (PMP), completing the switch within a week. Hostfully provided real‑time calendar syncing and a central operations hub that eliminated double‑bookings, enabled listing every property across Airbnb, Vrbo and Booking.com, and centralized contractor/cleaning scheduling; as a result OPM increased bookings and reduced vacancy rates (expanding reach by roughly double to triple) without scaling marketing efforts.

Osa Property Management

Nick Halverson

Owner