Case Study: HostWell achieves automated guest communication, time savings, and higher rates with Hostfully

How a full-service vacation rental management company automated guest communications, saved time, and boosted its bottom-line

HostWell, a San Francisco–based full-service vacation rental management company run by Keith Freedman, was spending significant time manually sending personalized check-in messages for each booking, which limited scalability and introduced potential errors. To maintain the human touch while growing its portfolio, HostWell chose Hostfully’s property management platform (PMP) for automated messaging, triggers, custom fields, and integrations.

With Hostfully, HostWell set up automatic triggers and custom fields to send personalized check-in messages (optimized to 72 hours before arrival), digital guidebooks, and immediate messages for last‑minute bookings. Hostfully’s automation saved staff time, eliminated repetitive errors, increased 5‑star reviews, and enabled HostWell to justify higher average daily rates—directly improving revenue and the company’s bottom line.

HostWell

Keith Freedman

Owner