Case Study: Cabins for YOU achieves a 15% drop in inbound support calls and 6% revenue growth with Hostfully

How a 350+ unit property management company scaled a high touch guest experience with digital guidebooks

Cabins for YOU, a family-owned property management company with 350+ cabins, was struggling to deliver a high-touch guest experience at scale: its guest relations team fielded roughly 12,000 inbound calls per month, many about basic information that could be automated. To solve this, Cabins for YOU turned to Hostfully and its digital guidebooks (including Hostfully’s Splash Screen for T&C agreement and email capture) to centralize and standardize guest information across properties.

Using Hostfully, Cabins for YOU created 345 personalized guidebooks in one week (built from two templates and multiple standard cards) and updated their reservation workflow to share guidebook links two days before arrival. The result: inbound calls fell from 12,000 to 10,200 per month (a 15% decrease), revenue rose by 6%, staff stress was reduced, and the team could focus more on concierge-level guest experiences and targeted marketing via collected guest emails.

Cabins for YOU

Stefani

Director of Marketing