Case Study: AlohaHosting reduces guest message templates and saves onboarding time with Hostfully

AlohaHosting cuts message templates 87% with Hostfully

AlohaHosting, a UK-based property management company, faced a significant challenge with its previous entry-level property management system. As their portfolio grew to 40 listings, they were forced to manage over 150 unique message templates. This was extremely time-consuming, as any global change, like a new city bylaw, required manually updating every single template. Onboarding a new property was also slow, requiring the creation of multiple new templates from scratch.

By switching to Hostfully, AlohaHosting implemented a solution using dynamic custom fields within the Hostfully platform. This allowed them to create centralized templates that pull listing-specific information, such as parking or access details, from custom fields. As a result, Hostfully helped them reduce their template count from 150 to just 20. This streamlined their operations, saved 45 minutes per new property onboarded, and allowed for global template changes to be made in minutes instead of hours.

AlohaHosting