Case Study: Sanctuary Farm boosts revenue and occupancy with Hostfully

928% revenue increase and an unparalleled guest experience with guidebook upsells

Sanctuary Farm, a vacation rental and hospitality business in Naivasha, Kenya, was struggling with last-minute scrambling, disjointed booking processes, and missed revenue from tours and guest activities. The team needed a better way to manage add-ons, avoid disappointed guests when experiences were fully booked, and reduce the operational burden of taking requests on demand.

Hostfully’s Digital Guidebooks helped Sanctuary Farm build a seamless guest marketplace for upsells like horse rides, restaurant reservations, massages, bike rides, and boat tours, with charges automatically flowing into the property management system. With Hostfully, Sanctuary Farm achieved a 928% revenue increase, a 71% occupancy lift, and more than five experience-driven upsells, while also improving planning and guest satisfaction.

Sanctuary Farm

Felix Erskine

Sanctuary Farm