Case Study: Shelter boosts fundraising and supporter retention with Hostcomm cloud contact centre

Shelter boosts new supporter retention in the first 3 months with Hostcomm

Shelter, a UK-based charity addressing homelessness, faced a challenge retaining new donors who often canceled their monthly direct debit contributions shortly after signing up. To improve retention, they wanted to pilot a new "Welcome Calling" initiative but needed a flexible, cost-effective, and secure cloud-based telephony system to support it, leading them to the Hostcomm Hosted Predictive Dialler service.

Hostcomm implemented its Hosted Predictive Dialler, which provided a scalable and secure outbound calling solution that complied with industry regulations. The solution enabled Shelter to quickly set up and run its campaign, increasing agent talk time and efficiency. Hostcomm also accommodated the charity's unique payment needs, ensuring uninterrupted service. As a result, Shelter gained the flexibility to experiment with new, smaller fundraising campaigns and found a sustainable model that incorporates people they have helped into their operations.

Shelter