Case Study: Ongo Housing reduces repair callouts and costs with Hostcomm Remote Visual Assistance

Ongo Housing saves over £50 per call with Hostcomm

Ongo Housing, a housing association that manages its repairs and maintenance internally, faced significant challenges due to an increase in maintenance callouts, a limited local pool of qualified field staff, and rising operational costs exacerbated by the cost of living crisis. To address these issues, they turned to Hostcomm and its RVX Remote Visual Assistance service.

Hostcomm's solution used native browser video and augmented reality to enable remote visual assistance and data capture. This allowed Ongo's advisors to triage issues remotely by guiding tenants to capture photos, videos, and use live pointers on their mobile devices. The implementation by Hostcomm led to a reduction in unnecessary engineer visits, saving over £50 per call, and decreased the organization's vehicle use, which also helped lower its carbon footprint.

Ongo Housing