Case Study: James Frew Ltd reduces travel costs and speeds customer service with Hostcomm RVX

James Frew Ltd saves £50,000 in year one with Hostcomm

James Frew Ltd, a prominent Scottish property solutions company, faced challenges in recruiting field engineers and managing rising operational costs, including energy and travel expenses. To enhance customer service while controlling these costs, they partnered with vendor Hostcomm and implemented its RVX remote visual assistance service.

Hostcomm's RVX solution was integrated into the company's existing Simpro platform, allowing customer service staff to conduct remote video inspections and diagnostics. This integration reduced the need for on-site visits, leading to significant travel-related savings. Hostcomm's tool helped James Frew Ltd achieve an anticipated £50,000 in savings in the first year, with expectations to double that amount as use of the service expands.

James Frew Ltd