Case Study: Inspired Outsourcing saves hours and boosts performance with Hostcomm ContactPro

Inspired Outsourcing saves hours and boosts performance

Inspired Outsourcing, a growing contact centre in Newcastle upon Tyne, needed a more reliable and efficient dialler to support its expanding operations. Its existing system was slow and cumbersome to use, making data uploads, error correction and reporting time-consuming, while limited control over dialling pace raised compliance concerns. The company also wanted a solution that could handle custom fields and provide better support.

Hostcomm implemented ContactPro Hosted Dialler, delivering easier data segmentation and upload, custom scripting, automated and customizable reporting, better dialling control and responsive support. The results were significant: list uploads dropped from around 10 minutes to 2 minutes, report creation fell from 45 minutes to under 5 minutes, and some reports became fully automated. Inspired Outsourcing also gained improved compliance, fewer errors, easier training, and a branded dialler that fit its company identity.

Inspired Outsourcing