Case Study: Orbit achieves faster, easier dialler management with Hostcomm ContactPro

Hostcomm Empowers Faster, Easier Dialler Management at Orbit

Orbit, a debt collection and outsourced services provider, needed a dialler that could handle a complex, high-pressure operation with multiple business partners, different data formats, and strict compliance requirements. As the team managed around 7,200 outbound dials and 700 inbound calls per day, they needed a system that would support both outbound and inbound activity while making data handling and campaign management easier. Hostcomm’s ContactPro hosted predictive dialler was selected to meet those demands.

Hostcomm implemented ContactPro with flexible data importing, rapid campaign setup, inbound call handling, and robust real-time and historical reporting. Orbit said data loading dropped from around 20 minutes to just five minutes, reducing error risk and avoiding downtime that previously could last up to two hours. With Hostcomm’s responsive support, Orbit also improved dropped-call handling, increased customer satisfaction, and gained better visibility into agent performance and campaign results.

Orbit