Case Study: Crystal Legal Services doubles in size with Hostcomm ContactPro dialler

Crystal Legal Services - Customer Case Study

Crystal Legal Services, a UK claims management company, needed a cost-effective way to contact large volumes of potential PPI claim clients while complying with strict Ofcom, ICO, and Ministry of Justice regulations. Working with Hostcomm, the company adopted the Hostcomm ContactPro predictive dialler and hosted contact centre solution to support high-volume outbound calling without the heavy upfront cost of an on-premise system.

Hostcomm configured the dialler around Crystal Legal Services’ workflow, loading campaign data each day and automating call routing, call management, and recording. The solution helped the business reach around 53,000 human connects from nearly 260,000 dialed numbers in a single month, while supporting the company’s rapid growth as employee numbers doubled every year for five years.

Crystal Legal Services

Tony Shields

Managing Director