Case Study: Clever Energy Boilers cuts site visits and saves £144K a year with Hostcomm RVX

Clever Energy Boilers cuts site visits by 120 a month with Hostcomm

Clever Energy Boilers Ltd, a UK-based installer of energy-efficient boilers and heating systems, was an early adopter of remote visual assistance technology but faced challenges with their previous provider. Their issues included handling poor network disconnects, capturing high-quality session recordings for compliance, and consolidating media into documents for engineers. Seeking to improve their service, they turned to Hostcomm and its RVX Remote Visual Experience service.

Hostcomm's RVX solution provided a stable, high-quality video feed that adapted to bandwidth changes, offered a simple one-button session resume feature, and automated the creation of customizable PDF session reports. This addressed Clever Energy Boilers' core process issues. By replacing approximately 120 site visits per month with remote sessions, Hostcomm's service saved the company an estimated £144,000 annually, while also increasing productivity and improving communication.

Clever Energy Boilers Ltd