Case Study: Host Services Group achieves 642% growth with Hostaway

Toronto’s Largest STR Manager Grows 642% Since Starting With Hostaway

Host Services Group, Toronto’s largest and oldest short-term rental (STR) manager, needed a more modern property management system to support growth beyond Airbnb and manage bookings across multiple channels like Vrbo and Booking.com. With its previous PMS, the company had limited flexibility for scaling, direct bookings, and seamless connectivity as the market diversified.

Host Services Group implemented Hostaway as its all-in-one PMS and channel management platform, plus a direct booking website. Hostaway helped the team become at least 100% more efficient, enabled daily reservations workflows and better client transparency, and supported the company’s recovery and growth after COVID; the business later surpassed its pre-COVID peak and grew 642% since starting with Hostaway.

Host Services Group

Brad Edelson

Co-Owner & Chief Operating Officer