Hostaway
29 Case Studies
A Hostaway Case Study
Capital JetSet, a Puerto Rico-based hospitality and vacation rental management company founded by Juan Carlos Morales, was growing quickly but struggling with a patchwork of disconnected tools. Before adopting Hostaway, the team managed multiple Airbnb accounts, Google Sheets, manual cleaning calendars, and constant texting, leaving them without a centralized dashboard, automation, or clear visibility into performance.
Hostaway provided Capital JetSet with an all-in-one property management platform, including channel management, automation, task coordination, calendar syncing, reporting, and direct booking support. With Hostaway, Capital JetSet cut guest response times to under 5 minutes, streamlined operations across Airbnb, Vrbo, Booking.com, and its direct booking site, and increased its portfolio growth rate from one property per year to five per year, driving a 150% portfolio increase in three years.
Juan Carlos Morales
Capital JetSet