Case Study: Heartwood Furnished Homes achieves 3x growth and saves 24+ hours/week with Hostaway

Growing 3 x in One Year while saving over 24 hours a week of work

Heartwood Furnished Homes, a Columbia, SC short-term rental management company, faced fragmented reporting, inconsistent channel pricing, and time-consuming operations as they scaled. They chose Hostaway (with integrations like PriceLabs for dynamic pricing and Breezeway for task and maintenance workflows) to create a single source of truth, owner portals, and centralized channel management.

Using Hostaway, Heartwood centralized pricing and channels, automated task assignments, owner reporting, guest messaging and reviews, and delegated communication to assistants. The results: 3x growth in one year (from 1 listing to over 25 properties across more than 10 clients), elimination of ~2 hours of daily morning checks, ~10 hours/week saved on reviews, 57% of messages automated (saving ~60% of messaging time), and overall savings of over 24 hours per week — with fast onboarding and responsive Hostaway support helping the transition.

Heartwood Furnished Homes

Dave Bergmann

Owner