Case Study: Away by the Sea LLC protects owner trust and guest relationships with Hostaway Insurance Powered by Safely

Away by the Sea LLC protects 21 listings with Hostaway insurance and $900 claims covered in full

Away by the Sea LLC, a vacation rental management company, faced the challenge of handling property damage claims without damaging the trust and relationships it built with both property owners and guests. Founder Landie Canfield wanted to avoid the friction of security deposits and the unpredictability of platform-provided coverage, which often put her in an uncomfortable position between the two parties. She needed an automated solution to handle claims without guest confrontation, which led her to Hostaway.

Hostaway implemented its Insurance powered by Safely solution, which automatically adds a small fee to each reservation. This allowed for claims to be filed and paid quickly without any guest interaction or deductible for content damage. For Away by the Sea, this resulted in the full coverage of claims, such as a $900 rug replacement, with no financial impact on the owners or awkward conversations with guests. The Hostaway solution has become a key selling point for attracting new property owners and provides the founder with the confidence to continue growing her business.

Away by the Sea LLC