Case Study: Hospital for Special Surgery Achieves Greater OR Access and Scheduling Efficiency with Hospital IQ

The #1 Orthopedics Hospital In The U.S. Takes Their Excellent Performance To The Next Level

Hospital for Special Surgery (HSS), a leading academic medical center for musculoskeletal health in New York, needed to improve perioperative performance but was held back by manual block scheduling and daily management processes. The complexity of allocating block time, limited transparency for surgeons, and difficult data segmentation across leadership made it hard to maximize OR access and support decisions with timely, complete information. HSS used Hospital IQ’s Perioperative solution to address these challenges.

Hospital IQ automated block management across all service lines, replacing paper and phone-based requests with a digital process and creating an online marketplace for hidden and available OR capacity. The platform also provided a real-time source of truth and automated business rules, reducing manual analyst work and improving data distribution for leaders. Results included 500+ hours of block time reallocated weekly, 55 cases booked weekly in released time, and a 29-day average release time for unneeded block, helping create an estimated 7–10% flex in the system.

Hospital for Special Surgery

Scott DeNegre

Senior VP, Operational Excellence and Chief Performance Officer