Case Study: University Hospitals reduces length of stay and ED boarding with Hospital IQ

Proactive Staffing and Patient Prioritization Reduce Length of Stay and Decompress the ED

University Hospitals, a large private not-for-profit academic health system, needed to improve quality of care while reducing costs across its ED and inpatient units. The hospital wanted to create more efficient throughput, reduce inpatient length of stay, cut ED boarding and left-without-being-seen rates, and better anticipate demand so staffing and bed capacity could be aligned to patient volume. Hospital IQ helped address these challenges with its Inpatient solution.

Hospital IQ’s Inpatient solution predicted future capacity and staffing needs, enabling University Hospitals to proactively manage patient census by opening or closing flex beds, diverting low-acuity patients, and running capacity allocation simulations. The results included a 15% reduction in length of stay across inpatient units, a 10% decrease in ED boarding hours, and a 50% reduction in ER patients who left without being seen, along with reduced nurse overtime and improved float pool capacity.

University Hospitals

Robyn Strosaker

Vice President and Chief Medical Officer