Case Study: MercyOne achieves proactive staffing efficiency with Hospital IQ

Drive Operational Excellence Through Proactive Staffing

MercyOne, specifically MercyOne Des Moines Medical Center, was managing daily staffing challenges in crisis mode due to staff shortages, a regional nursing shortage, and high turnover. Manual staffing processes were time-intensive, with the staffing office rounding on units multiple times a day and unit leaders spending much of their time on staffing issues, all without a consolidated view of available nursing resources. Hospital IQ’s Staffing solution was used to help address these problems.

Hospital IQ implemented proactive staff planning using a 7-day forecast, helping MercyOne better match staffing to patient demand, improve use of float staff and premium-pay shifts, and automate manual staffing tasks. The results included a 50% reduction in premium pay-based shift use, 80+ hours given back weekly to the staffing office, and 10+ hours given back weekly to each nursing leader, while staffing office rounding dropped to 15 minutes three times daily.

MercyOne

Shawna Gunn

Manager of Operations