Case Study: Ridge Stays scales guest communication and operations with Hospitable

Ridge Stays saves 6–7 hours a week with Hospitable

Ridge Stays, a property management company founded by Alex Tobin, faced a significant challenge in scaling its operations from a single cabin to over 20 properties nationwide. The immense volume of guest communications, including inquiries and check-in questions, threatened to overwhelm the business. To manage this growth without sacrificing service quality, Ridge Stays turned to Hospitable.com for its guest communication automation tools.

By implementing Hospitable.com's AI-powered messaging and smart automations, Ridge Stays automated repetitive tasks like booking confirmations and check-in details. This solution saved the team 6-7 hours per week and improved their response time by nearly 25%, leading to higher guest satisfaction and review scores. The seamless integrations for smart locks and cleaning coordination further streamlined operations, allowing the business to scale efficiently while maintaining a consistent 5-star experience for guests.

Ridge Stays