Case Study: Quynh Vu scales to 6 properties with Hospitable.com automation

How Quynh and Tri Vu Manage 6 Properties Using Hospitable’s Automation Features

Quynh Vu and her husband Tri grew their short-term rental business from one property to six across California, Arizona, and Tennessee, but managing guest communication, bookings, and housekeeping through the Airbnb app became overwhelming. Before adopting Hospitable.com, Quynh was spending more than 10 hours a week on repetitive messages and daily operations, making it hard to scale and leaving little room for personal time.

With Hospitable.com’s automation features, Quynh and Tri set up automated responses, scheduled guest messages, task management for cleaners, and channel management across Airbnb and Vrbo, while also integrating dynamic pricing through PriceLabs. Hospitable.com helped them keep response rates high, improve the guest experience, reduce back-and-forth with housekeepers, and expand confidently to six properties and multiple states with property managers handling each home.

Quynh Vu