Case Study: Great Smoky Mountains National Park host scales remote vacation rental success with Hospitable.com

How Hospitable.com enabled this remote rental host to go from strength to strength

Jason Wolohan and his wife Rachel manage a vacation rental in the Smoky Mountains, Tennessee, entirely remotely from Maryland, eight hours away. Their challenge was providing fast, personal guest communication, smooth check-in, and reliable turnover coordination without being on-site, and they turned to Hospitable.com to help automate the process.

With Hospitable.com, they automated guest messaging, smart lock check-in, review requests, team coordination, upsell offers for extra nights, and dynamic pricing, while preparing to expand into more properties. The result has been about five hours saved per week, a 90% review rate with all five-star reviews so far, and a 30-40% success rate on extra-night upsells, giving them the confidence to grow their business nationwide.

Great Smoky Mountains National Park

Jason Wolohan

Great Smoky Mountains National Park