Case Study: Homes & Havens scales from 16 to 160 units with Hospitable.com

How Home Havens Scaled from 16 to 160 Units with Hospitable.com

Home Havens, a rapidly growing short-term rental management business in Utah, faced the challenge of scaling their operations from 16 to 160 units while maintaining a highly personalized guest experience. This level of personalization was becoming unsustainable, requiring hundreds of manual messages each week and threatening to consume all of their time. To solve this, they turned to Hospitable.com for its automated messaging platform.

By implementing Hospitable’s automated messaging system, Home Havens established a flow of seven personalized messages for each guest, from booking to post-stay review requests. This solution, along with other Hospitable features like task assignment and owner portals, saved the company an estimated 60 hours per week in workload. This massive efficiency gain allowed them to scale their business dramatically and achieve significant cost savings, making Hospitable the backbone of their entire operation.

Homes & Havens

Lauren Havens

Co-Founder