Case Study: FireKing improves staffing precision, fleet utilization, and performance metrics with Hortonworks

FireKing - Customer Case Study

FireKing, a security products and services company, needed a better way to analyze field service operations across more than 80 technicians and nearly 50,000 jobs per year. Before working with Hortonworks, the company relied on manual, error-prone methods to combine service and payroll data, making it difficult to trust key productivity metrics and forecast staffing needs accurately.

Hortonworks Data Platform (HDP), implemented with support from Hortonworks partner Softechnologies, gave FireKing a single view of its operations by combining structured and unstructured data from multiple departments. The solution improved confidence in KPIs, increased staffing precision, and improved fleet utilization, helping FireKing deliver better customer service while reducing costs and improving performance metrics.

FireKing

David Goffinet

CIO