Case Study: Helpdesq achieves strong email-fraud protection and reliable mailbox backup with Hornetsecurity 365 Total Protection

Uk Reseller Tackles Email Fraud Head On With Hornetsecurity’s 365 Total Protection Enterprise Backup

Helpdesq, an IT services provider in Surrey, UK, was dealing with rising email fraud after one customer paid $12,000 to a scammer who used a single-character spoofed address. To protect their customers they deployed Hornetsecurity’s 365 Total Protection Enterprise Backup, seeking stronger spam filtering, mailbox backup and vendor support.

Using Hornetsecurity’s targeted fraud forensics filter and Advanced Threat Protection (sandboxing, URL rewriting) Helpdesq stopped the spoofed-domain emails and now requires approval for personal-to-work mail, greatly reducing risk. The switch also gave them a single portal for spam filtering, Office 365 and VM backups, improved quarantine reports and accessible vendor support — outcomes that Hornetsecurity says have immediately reduced threats and prevented further fraud losses.

Helpdesq

Jack Reddick

Technical Director