Case Study: Toyota Gazoo Racing Europe achieves easier IT service management with Hornbill Service Manager

Toyota Gazoo Racing Europe migrate to Hornbill Service Manager

Toyota Gazoo Racing Europe, a high-performance automotive development facility, faced challenges with its heavily customized on-premise Supportworks ITSM system, where excessive customizations made upgrades difficult. They partnered with Hornbill to migrate to a new, modern solution that would eliminate their maintenance burden.

Hornbill implemented its cloud-based Service Manager product, which provided an intuitive and user-friendly platform. The migration was a success, with analysts requiring minimal training and the system going live with over 4,000 assets ready on day one. The solution from Hornbill freed the IT team to focus on more important business work by outsourcing tool maintenance and updates.

Toyota Gazoo Racing Europe

Per Nordqvist

Manager IT Applications