Case Study: VINCI Construction streamlines service management with Hornbill

To Microsoft System Center Service Manager and back again

VINCI Construction, a major UK-based concessions and construction company, was facing significant challenges with its previous service desk tool, Microsoft System Center Service Manager. The platform was costly to license, required extensive technical expertise to maintain, and was plagued by a cluttered interface and poor portal functionality. This led to inefficient processes and a heavy reliance on internal customizations that were at risk with every update.

Hornbill implemented its cloud-based Service Manager solution, which provided an intuitive, out-of-the-box experience that was quickly adopted by VINCI's teams. The new system streamlined their service management processes, offered a clean and user-friendly customer portal, and allowed for easy customization without coding. As a result, Hornbill enabled VINCI to realize its enterprise service management strategy efficiently and has positioned the company to expand the platform's use to non-IT teams in the future.

VINCI Construction

Paul Alexander

Application Support Team