Case Study: Northumberland County Council modernizes ITSM and reduces costs with Hornbill Service Manager

Northumberland County Council goes live with Hornbill in 9 weeks

Northumberland County Council was using an outdated ITSM tool, Axios assyst, which required a costly and time-consuming upgrade. Seeking to reduce licensing and maintenance costs while modernizing their service desk platform, the team leader visited the SITS event and evaluated several solutions. This led them to select the Hornbill Service Manager from vendor Hornbill.

Hornbill implemented its Service Manager solution, which featured a clean, simple interface and a drag-and-drop form designer for easy configuration. The council completed a remarkably fast implementation, going live in production just nine weeks after starting their trial. The result was a modernized service desk with reduced costs, and the team plans to expand their use of Hornbill to deliver further value.

Northumberland County Council