Case Study: Logiq improves service management and automation with Hornbill Service Manager

Logiq Hornbill drives better business decisions

Logiq, an information and cyber security consultancy, was facing the challenge of supporting its rapid growth. They needed a new service desk solution to mature their service management framework and enhance their customer self-service experience, as their previous tool, Deskpro, was insufficient. Their key business driver was the need for better management information to enable superior business decisions and drive continual improvement.

The company selected Hornbill Service Manager, a solution their new Service Management Lead had successfully used previously. Hornbill was implemented for its ease of designing business processes and its powerful automation and integration capabilities. The results were rapid; Logiq quickly transitioned their IT service, began generating full performance reports within the first month, and expanded into Enterprise Service Management. The Hornbill solution enabled better collaboration between teams and automated key processes, effectively meeting their organizational goals.

Logiq

Andy Gilbert

Service Management Lead