Case Study: Landmark Information Group achieves faster, automated service delivery with Hornbill

Landmark Information Group Rapid delivery and automation drives IT value

Landmark Information Group, a UK-based provider of property data, was using Zendesk but needed a service management tool built specifically for automation and process centralization. They sought a solution with a modern, codeless workflow designer to reduce costs and improve delivery speed, leading them to evaluate alternatives and choose Hornbill Service Manager.

Hornbill provided a codeless platform that enabled Landmark's team to become self-sufficient, automating processes and streamlining change management. The implementation was completed smoothly within three months. Landmark highlighted Hornbill's continual deployment of new features, the efficiency of the workflow designer, and the responsive customer support as key benefits that helped them drive value and cut costs.

Landmark Information Group

Frank Reay

Service Transformation Manager