Case Study: Pet Supplies Plus achieves faster, scalable commerce modernization with Horizontal Digital

Pet Supplies Plus launches a modern commerce experience with Horizontal Digital, powering 5,000 daily online orders

Pet Supplies Plus, a full-service pet retailer with over 730 locations, faced significant challenges with its outdated eCommerce platform. The legacy system was costly, slow, and lacked personalization, leading to poor site performance and security vulnerabilities. To modernize their digital commerce experience, they partnered with Horizontal Digital.

Horizontal Digital implemented a modernized tech stack using Sitecore, including Content Hub, Search, and OrderCloud, built with over 110 custom APIs. The solution improved site performance, enabled omnichannel experiences, and streamlined operations. Results include over 210,000 mobile app downloads, 5,000 average daily online orders, and significant cost savings, positioning Pet Supplies Plus for future growth.

Pet Supplies Plus