Case Study: Voxtell achieves exceptional customer service and reduced downtime with HorizonIQ

How HorizonIQ Empowers Voxtell to Deliver Exceptional Customer Service Through Reliable Infrastructure

Voxtell, a VoIP solution provider, needed a more stable infrastructure after frequent outages from earlier data center vendors disrupted service quality and pulled attention away from its customer-first business. To solve this, Voxtell turned to HorizonIQ for colocation and managed infrastructure support to improve reliability and free its team to focus on customers.

HorizonIQ implemented geo-redundant servers in Atlanta and Dallas, bare metal deployment for VoIP performance, and a hybrid cloud strategy across HorizonIQ, Google Cloud, and AWS. The result was reduced downtime, stronger service continuity, and easier expansion into new regions, helping Voxtell scale while improving customer service.

Voxtell

Junior Smizmaul

Chief Executive Officer