Case Study: a North American luxury consumer goods provider reduces shipments and fulfillment costs with Hopstack

Solving Combined Orders for North America’s Brands and Fulfillment Providers

A North American luxury consumer goods provider faced a significant challenge with rising fulfillment costs, as shipping amounted to a large portion of their average order value. The vendor, Hopstack, was engaged to help after the client experienced a surge in online orders and urgently needed to reduce packaging and shipping expenses while improving delivery times.

Hopstack implemented its automated Combined Orders functionality, which uses a proprietary rule-engine to intelligently combine multiple orders from the same customer into a single shipment. This solution streamlined the fulfillment process for the client. As a result, Hopstack helped combine over 5,600 orders, achieving an 8.4% combination rate and reducing the number of required shipments by 4.2%, which significantly boosted cost efficiency.