Case Study: North American Consumer Retail Brand improves US order fulfillment accuracy with Hopstack

How Hopstack enabled this North American consumer retail brand to automate the packing and labeling process around Section 321 and PAPS and make its cross-border fulfillment more efficient

A North American consumer retail brand that sells luxury goods faced significant challenges in fulfilling cross-border e-commerce orders from Canada to the United States. The manual process of classifying shipments for Section 321 and PAPS customs regulations was inefficient, error-prone, and led to packages being rejected or delayed at the border, increasing costs and fulfillment times. They turned to the Hopstack warehouse operating system for a solution.

Hopstack implemented an automated system that classified orders in real-time, generated the correct customs labels, and created compliant packing lists. This solution eliminated manual errors, ensured 100% classification accuracy for US orders, and drastically reduced the time shipments spent in customs clearance. The client saw a significant decrease in average order fulfillment time and a major drop in packing and labeling errors, streamlining their entire cross-border fulfillment process.