Case Study: LPL speeds up conveyancing and improves client service with Hoowla

LPL - Customer Case Study

LPL, a division of the Manchester law firm Read Roper & Read, needed to deliver faster, more accessible conveyancing services to its clients. Their key challenge was improving client communication by offering an online portal for case tracking, updates, and secure document submission, all of which required a new website and a tailored case management solution from Hoowla.

Hoowla implemented a bespoke version of its case management software, integrating it with LPL's Quill accounting system, and built a new website with a branded conveyancing quote calculator. This solution provided clients with 24/7 case access and digital tools, which reduced average completion times to under four weeks and generated positive client feedback for the modernized service.

LPL

Fiaz Khalid

Head of Operations