Case Study: Healthcare Services Group improves accessible food service certification exams with Honorlock

How Honorlock & HCSG Unlocked Opportunities in Food Service

Healthcare Services Group (HCSG) needed a better way to certify its food service workforce for Food Service Manager and Long-Term Care Food Service Manager roles. Its existing exams were overly complex, inaccessible for many candidates, and unsupported by a previous proctoring provider that created language, device, and scheduling barriers. HCSG turned to Honorlock online proctoring as part of a broader effort to make certification fairer and more accessible.

With Honorlock, HCSG and its eLuminate certification body created an on-demand, user-friendly testing experience with Chromebook compatibility, written step-by-step prompts, multilingual support, and fast live proctoring. The results included 562 successful exams in just a few months, a 99%+ exam initiation success rate, and successful test completion in 43 states. Honorlock also helped eliminate rescheduling fees and reduced stress for candidates, improving pass rates and overall satisfaction.

Healthcare Services Group

Jeannie Fissinger

Senior VP, Policy & Training Development