Case Study: Buffalo Hospital Supply achieves 12% productivity gain and 99.9% accuracy with Honeywell Vocollect voice

Vocollect Voice Keeps Buffalo Hospital Supply Distribution Operations Flexible and Competitive

Buffalo Hospital Supply, a leading distributor of medical and surgical supplies based in Buffalo, NY, needed to support growth while delivering faster, more accurate orders and staying price-competitive without sacrificing service. To address inventory visibility, order accuracy and labor challenges, the company chose Honeywell Vocollect voice solutions (including Vocollect T5 mobile devices and SR-20 headsets) alongside its Manhattan SCALE™ WMS partner implementation.

Honeywell’s Vocollect voice was rolled out with integration support from Manhattan Associates, re-labeling bin locations and switching associates from handhelds to hands‑free voice picking. The Honeywell solution drove measurable gains: a reported 12% productivity improvement (picks rising from about 45–50 per hour to 65 per hour), accuracy up from 99.5% to 99.9%, training time cut from 2–3 days to one day (voice template trained in 30 minutes), and six full‑time staff reallocated—while improving safety, recruiting and customer satisfaction.

Buffalo Hospital Supply

Jim Casselman

Chief Information Officer