Case Study: Sasol achieves 50% fewer incidents and improved uptime with Honeywell Assurance 360

Sasol Chooses Honeywell Assurance 360 for Outcome Based Service

Sasol, an international integrated chemicals and energy company, faced a reactive, project-based support model with time‑based, micromanaged maintenance, high incident rates, and accounting constraints that separated CAPEX from support. To move to an outcome‑based, service-oriented approach they engaged Honeywell and adopted the Assurance 360 program to align maintenance with business goals and enable an OPEX/CAPEX blended model.

Honeywell implemented Assurance 360’s performance‑focused, outcome‑based service commitments and expert support to augment Sasol’s teams. The program cut incidents by half (reducing support from ~3.5 full‑time equivalents to one person working ~1.5 hours/day), lowered downtime, increased plant trust and engineering acceptance, and freed funding for innovation—delivering measurable ROI and making Assurance 360 part of Sasol’s operating culture.

Sasol

Cobus Van Dyk

Senior Engineer, Critical Control Information Infrastructure Lead