Case Study: Edy’s Grand Ice Cream achieves 50% fewer picking errors and 15% higher productivity with Honeywell’s Vocollect voice solution

Keeping the ‘grand’ in edy’s grand ice cream

Edy’s Grand Ice Cream, the best-selling premium ice cream brand in the U.S., needed to improve order selection accuracy and speed in extremely cold freezers (down to −29°C/−20°F) where paper, ink and typical handheld scanners failed. To solve high mis-pick risk and slow picker performance while maintaining customer satisfaction, the company turned to Honeywell and its Vocollect voice solutions (including Vocollect VoiceLink Enterprise Connector and Vocollect T2 mobile devices).

Honeywell deployed Vocollect mobile devices integrated with Edy’s WMS and RF systems, equipping 100+ pickers with belt-mounted, speaker-trained voice units that tolerate the cold and high noise levels. The Honeywell solution cut mis-picks by 50%, boosted productivity by 15%, delivered payback in under 12 months, and was rapidly adopted by staff after a fast Honeywell-led rollout.

Edy’s Grand Ice Cream

Brad Adams

Division Logistics Manager