Case Study: Excelsior achieves seamless product availability with Honeywell Dolphin 6000 scanphone

Honeywell Ensures Seamless Product Availablity for Milan Luxury Department Store

Excelsior, a new luxury department store in the heart of Milan, needed a mobile solution to support a boutique format that displays only a limited number of items on the sales floor while keeping the rest in integrated stock rooms. To maximize sales staff productivity, merchandising efficiency and internal communication—while preserving the store’s sleek aesthetic—Excelsior selected Honeywell’s Dolphin™ 6000 Scanphone as the portable, multipurpose platform for inventory, merchandising, pricing and real‑time voice communications.

Installed and supported by Honeywell partner Lexter, the solution uses Honeywell Dolphin 6000 scanphones so point‑of‑sale staff can check stock in real time, message runners to retrieve requested sizes/colors, verify fulfillment at the stock room and place voice calls when needed. The Honeywell deployment delivered faster fulfillment of customer requests, real‑time stock updates, higher sales‑staff productivity, lower device and training overhead through a single multipurpose device, and reinforced Excelsior’s image as an innovative, tech‑forward retailer.

Excelsior