Case Study: Milwaukee-based medical company achieves worry-free 24x7 global support and predictable maintenance budgeting with Honeywell HAPP & MSP

Hawker 800XP Operator Relies on Honeywell’s Exemplary Customer Service

Mark Jones, director of aviation for Milwaukee Based Medical Company, needed a way to keep his Hawker 800XP reliably airworthy while controlling maintenance costs and avoiding mission‑disrupting delays. Because the aircraft carries extensive Honeywell equipment, he turned to Honeywell’s programs — the Honeywell Avionics Protection Plan (HAPP) and the Honeywell Maintenance Service Plan (MSP) — to provide predictable budgeting, global 24x7 support and rapid MRO response.

Honeywell implemented HAPP (fixed‑price annual avionics coverage with AOG support and loaner equipment) and MSP (renewable engine maintenance budgeting) to protect the company’s investment. The result: long‑term use (HAPP 20 years, MSP 25 years), predictable costs with no financial surprises, improved resale value, and proven rapid response — in one incident Honeywell had a technician on site in 2.5 hours, removed the engine in 4 hours, delivered a rental in 6 hours and had the aircraft flying again in under 48 hours. Honeywell’s global support network ensured missions weren’t missed and budgeting stayed under control.