Case Study: Golden Messenger achieves real-time delivery visibility and improved customer service with Honeywell

Golden Opportunity How Golden Messenger Replaced Outdated PaperBased Processes to Deliver Vastly Improved Results for its Customers

Golden Messenger, an Australian express courier and delivery company, was hampered by manual, paper-based run-sheets and proof-of-delivery processes that caused errors, poor real-time visibility and slow customer updates. To modernize operations they engaged Intermec by Honeywell (Honeywell) and Peacock Bros to find a mobile, process-driven electronic solution tailored to the transport environment.

Honeywell supplied rugged, GPS-enabled Intermec CN50 mobile computers integrated with Peacock Bros’ mapping and electronic proof-of-delivery software, enabling real-time carrier tracking, signer capture and precise delivery location. The Honeywell solution produced clear business benefits for Golden Messenger: improved customer service through real-time parcel visibility, faster and more accurate responses, reduced paper reliance, positive field uptake, increased device uptime and ROI, and better signature capture and delivery accountability.

Golden Messenger

Jason Horvath

Operations Manager