Case Study: Australian Pharmaceutical Industries achieves 99.99% order accuracy and six‑month ROI with Honeywell Vocollect Voice

Australian Pharmaceutical Industries - Customer Case Study

Australian Pharmaceutical Industries (API), one of Australia’s leading pharmaceutical distributors and owner of the Priceline brand, faced an 18-year-old NSW distribution center that could not keep pace with customer demand, tight delivery windows and planned growth. To modernize operations, API selected Vocollect Voice from Honeywell (integrated by Siemens Dematic) to move to a wireless, world-class distribution facility and achieve goals for accuracy, productivity, faster training and lower operating costs.

Honeywell’s Vocollect Voice solution—using Vocollect SR headsets, Talkman T2 devices and integration with Siemens Dematic’s PickDIRECTOR™—was deployed alongside automated A-frames, carousels, RF-directed operations and a smart conveyor. The solution delivered measurable gains: 99.99% order accuracy, inventory accuracy of 99.8% on prescription lines and 98% on OTC goods, daily throughput of ~6,000 cartons (capacity to 20,000), and ROI achieved in six months, with productivity surpassing 12-month targets. Honeywell’s Vocollect Voice was credited with setting a new accuracy and efficiency benchmark for API.

Australian Pharmaceutical Industries

David Glance

NSW State Manager