Case Study: 3663 achieves near-100% order accuracy and 30% faster picking with Honeywell (Vocollect Voice)

3663 - Customer Case Study

3663, a leading UK foodservice supplier, faced rising costs and lost revenue from paper-driven warehouse processes that limited order selection accuracy, speed and stock visibility. To modernize operations and support growth, 3663 engaged Honeywell and deployed Vocollect Voice (Voice-Directed Distribution) integrated with Manhattan Associates’ WMOS across four logistics depots.

Honeywell implemented wearable Vocollect Voice headsets and a WMS-integrated voice management console to enable hands-free, eyes-free picking, real-time productivity reporting and upstream order verification. The rollout delivered measurable results: accuracy rose to near 100%, order selection rates improved by 30%, new hires were productive in about 20 minutes, and 3663 gained better traceability, workforce utilization and higher profit margins.

3663

Pauline O’ Connor

Warehouse Administration Manager