Case Study: Avon achieves 68% reduction in unscheduled downtime and peak conveyor performance with Honeywell Intelligrated preventive maintenance and parts support

Parts support and preventive maintenance programs keep mission-critical conveyor systems running at peak levels

Avon Products runs high-volume, highly automated distribution centers around the clock to meet growing order demand, often relying on older equipment (e.g., its 1991 Atlanta facility). Keeping “those boxes moving” is critical: unscheduled downtime drives direct costs and damages customer satisfaction, so Avon needed a consistent, predictable preventive maintenance and parts-support strategy to sustain throughput and accuracy.

Avon contracted Intelligrated in 2002 for a focused parts-support and preventive maintenance program that uses quarterly, prescribed inspections performed over dedicated weekend shifts, CMMS work-order tracking, pre/post service checks, parts accounting and scheduled repairs. The program cut unscheduled downtime by about 68% (exceeding the 50% target), improved parts availability and cost control, and helped maintain on-time shipments and customer satisfaction.

Avon

Jim Waldron

Engineering Manager