Case Study: City of Burnside achieves faster, paperless visitor check-in and stronger WHS compliance with Honeywell Forge Visitor and Contractor Management

City of Burnside - Customer Case Study

City of Burnside, a local government body in Adelaide serving 44,000 residents with over 160 full‑time staff and elected officials, faced privacy, security and environmental concerns from using a paper sign‑in book. To modernize reception, protect visitor privacy and remove paper trails, they turned to Honeywell Forge Visitor and Contractor Management’s digital visitor management solution.

Honeywell Forge Visitor and Contractor Management implemented a digital check‑in system with host notifications, WHS induction prompts, multiple sign‑in methods and in‑depth reporting. The solution sped up visitor check‑in, significantly reduced waiting times, freed reception staff to assist visitors with special needs, improved WHS compliance and provided admin‑only visitor records and real‑time reports on who is on site.

City of Burnside

Matthew Spearman

Group Manager, People & Innovation