Case Study: Scribe cuts debugging time and observability costs with Honeycomb

Scribe cuts debugging time to 5 minutes and observability costs by 75% with Honeycomb

Scribe, an AI documentation platform, faced challenges with its previous observability solution, New Relic, which was inflexible, costly, and lacked end-to-end tracing. This made debugging slow and put customer experience at risk. Scribe needed a new platform from a vendor like Honeycomb to provide full visibility and scale cost-effectively.

By implementing Honeycomb with OpenTelemetry, Scribe gained full frontend-to-backend tracing, which transformed its debugging process. The solution from Honeycomb enabled engineers to isolate the root cause of incidents in just five minutes instead of an hour and reduced observability costs by 75%. The adoption of Honeycomb also fostered an observability-first development culture across the engineering team.

Scribe