Case Study: Albrecht Dürer Airport achieves tenfold increase in passenger feedback and €4,000 software savings with Honestly Feedback Terminals

Albrecht Dürer Airport the Runway to Success With Honestly Feedback Terminals

Albrecht Dürer Airport in Nuremberg, which handles over 4 million passengers a year, needed a faster, less bureaucratic way to collect traveler feedback. Traditional methods (flyers, phone, email) led to long delays and heavy administrative overhead, so the airport turned to Honestly and its Feedback Terminals to modernize feedback collection.

Honestly deployed branded feedback terminals with two custom functions and a live Dashboard, allowing passengers to submit feedback directly and management to view real‑time insights. The system nearly eliminated manual data entry, increased customer feedback tenfold, saved €4,000 in software costs, and freed staff to focus on resolving passenger concerns more quickly.

Albrecht Dürer Airport

Tanja Schamberger

Market Research Specialist