Case Study: Optimal Home Care & Hospice improves retention, compliance, and patient care with Homecare Homebase

Optimal Home Care & Hospice boosts retention 42% with Homecare Homebase

Optimal Home Care & Hospice, a home health and hospice agency, faced a challenge with its previous EHR system, which could not provide trusted, real-time data to support its growth. Leadership sought better visibility, stronger compliance, and a more clinician-friendly experience, leading them to choose the HCHB platform from vendor Homecare Homebase.

By implementing the Homecare Homebase solution, Optimal achieved significant operational gains. These results included 100% employee retention during the rollout and a 42% increase in retention from 2022 to 2024. The agency also reduced new-hire ramp time and saw more point-of-care charting. Furthermore, HCHB improved compliance and contributed to a 62% growth in the patient census since implementation.

Optimal Home Care & Hospice